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On average, the minor incident frequency slightly increased after acquisition by 7%. We analyzed monthly minor incidents of Slack and compared average values before and after the acquisition. Analysis of Slack Minor Incidents Before and After July 2021 The average number of outages decreased by 45% and the average outage duration was 30% shorter. We analyzed monthly major outages of Slack and compared average values before and after the acquisition.įrom this table, we can see that Slack’s reliability improved after the acquisition. Analysis of Major Slack Outages Before and After July 2021 Then we divided this number by the total number of months for that period to calculate an average value for the major outage count. We calculated the total number of outages recorded before and after the acquisition. Slack’s Reliability Before and After Acquisition To analyze the effect of acquisition, we compared major outages and minor incidents before and after the acquisition as follows: We analyzed minor incidents and major outages over a period starting January 1, 2020, until December 14, 2022. StatusGator, on the other hand, uses “warn” and “down” respectively to rate the severity of downtime.įor clarity, we used Slack’s terms but enhanced them, so in this article, “minor incident” refers to an incident (which Slack shows in yellow), and “major outage” refers to an outage (which Slack displays as red). Slack’s status updates use two terms to indicate downtime severity: incidents (marked yellow) and outages (marked red). StatusGator aggregates data from status pages and presents it clearly, generating a unique dataset that allows us to analyze Slack’s reliability effectively.

To collect data for analysis, we used our own product, StatusGator. To evaluate this, we reviewed Slack’s reliability over time. Looking at this major outage, we questioned if Slack is more or less reliable after the acquisition by Salesforce, similar to our previous overview of GitHub downtime after its acquisition by Microsoft. In February of 2022, roughly 6 months after its acquisition, Slack exhibited one of its biggest outages ever recorded, lasting 3+ hours followed by more than 10 hours of minor incident status. On July 21, 2021, Salesforce completed its purchase of Slack for $27.7 billion and announced plans to make Slack an operating unit under Salesforce. According to Techjury, more than 10 million people used Slack every day in 2022, and 43% of Fortune 100 businesses are paying for Slack subscriptions.

Slack is a popular messaging and communication platform used for work, study, groups, and communities.